Preparation

Everyone has the will to win, that’s almost an ordinary trait, who doesn’t want to win? But very few have the will to prepare to win.

– Vince Lombardi

The Natural History of Gmail Data Mining

The most striking thing about the early Gmail patents is how exhaustive they were in attempting to anticipate every conceivable attribute of an email message that might one day be exploited for ad targeting purposes. In many cases it would be years before Google was actually able to make these ideas operational in Gmail. The first version of ad serving in Gmail exploited only concepts directly extracted from message texts and did little or no user profiling — this method would only be put into practice much later. Some attributes have still not been implemented today and perhaps never will be. For example, as far as I know, Google does not reach into your PC’s file system to examine other files residing in the same directory as the file you attach to a Gmail message, even though the patents explicitly describe this possibility.

Source: Jeff Gould on The Natural History of Gmail Data Mining

Comcast Apology

If you’re going to rebuild a company’s customer service reputation and customer experience; transparency, accountability and brutal, yet humbling honesty are good foundations to start building on. Kudos to the Comcast team for starting down this path.

We’re holding ourselves accountable and we are working hard to make real improvements across the board.  While it will take us some time, we can and will do better than this.

Source: A Public Apology to Conal O’Rourke.

Ello – Your Social Network is Owned by Advertisers

Your social network is owned by advertisers. Every post you share, every friend you make and every link you follow is tracked, recorded and converted into data. Advertisers buy your data so they can show you more ads. You are the product that’s bought and sold. We believe there is a better way. We believe in audacity. We believe in beauty, simplicity and transparency. We believe that the people who make things and the people who use them should be in partnership. We believe a social network can be a tool for empowerment. Not a tool to deceive, coerce and manipulate — but a place to connect, create and celebrate life. You are not a product.

– Ello manifesto.

I Need You

Lord, I need you by Matt Maher.

Lord, I need you,
Oh, I need you
Every hour I need you
My one defense, my righteousness
Oh God, how I need you