Start with the customer and work backwards. Those two things, passion and customer-centricity, will take you an awful long way. – Jeff Bezos
Please note that this particular post is work in progress, because honestly every day I learn something new about the wonderful world of customer service.
For example, did you know that the Philadelphia Zoo uses the following core values to build a reputation for customer service:
I also recall reading an interview that summarized customer loyalty as effective customer relationship management coupled with excellent customer service. So how would you define customer service?