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Religion content from Leo Nelson

The only prayer

If the only prayer you say in your life is thank you, that would suffice.

- Meister Eckhart

Defining Moment (Lyrics)

Defining Moment by Newsong

There comes a time in every heart
A time of real decision
When we reach the point of choosing how we will live our lives
All our hopes, all our dreams will rise up from that moment
The moment we surrender and choose to follow Christ
He’s been waiting all our lives to hear us say
I am yours, Lord, take my hand and lead the way

Chorus:

When you believe he’s all you need
That will be your defining moment
As you live your life walking in his light
Trusting him completely
That will be, that will be your defining moment

All I have, all I am is resting in his promise
The promise that he’ll make me everything that I should be
I will live, I will die, for the cause he’s set before me
To take this love inside my heart for all the world to see
All of heaven celebrates when they hear someone say
I am yours, Lord, take my hand and lead the way

Bridge:

His amazing grace is such a mystery,
How in an instant it can make your life complete

God’s Telephone Number

I was helping out at a shelter earlier this morning and learnt God’s number – 333. Michael, who was the person I last expected to learn this from, conveyed so much in my hour long conversation with him, that I struggle to find words to explain all that I left with. Anyways, in Jeremiah 33 verse 3 the Lord says ‘Call to me and I will answer you and tell you great and unsearchable things you do not know’.

The Bible on your …

If you’re looking to read the Bible on your PDA, iPOD or other portable device, try one of the following:

1) PDA – PocketPC

Pocket e-Sword

2) PDA – PalmOS

Olive Tree Bible Software

3) iPOD

Bible Player

Newsboys

I’ve always enjoyed Newsboys. When I first came to the US, this was probably one of the groups that introduced me to a whole new league of Christian music.

At the Creation East Festival of 2001, the group had one of the most spectacular stage performances, with laser lights, dirt bikes and pure worship music.

Earlier this evening, while listening to MSN Radio, I heard the song ‘You are my King’ from the Adoration album and just had to share the words.

I’m forgivin because you were forsaken,
I’m accepted, you were condemed
I’m alive and well, your spirit is within me
because You died and rose again

Amazing love, how can it be
That you, my King has died for me?
Amazing love, I know its true
its my joy to honor You
In all I do, I honor You

You are my King
Jesus, You are my King
You are my King

Customer Service

Customer First

by Leo Nelson

Start with the customer and work backwards. Those two things, passion and customer-centricity, will take you an awful long way. – Jeff Bezos

Customer Service Numbers

by Leo Nelson

It’s not a big deal finding a toll free number for a company, but finding a toll free numer that can eventually lead you to a live human operator is becoming an ordeal. Thankfully the good folks over at Quickbase have a customer service chart with shortcuts you can take to avoid the typical corporate Interactive Voice Response (IVR) system – the press #1 followed by 2 followed by 3 followed by ‘Please Try Again – A Response Is Required’ system.

Two numbers I definitely need from the chart are for Amazon.com (800-201-7575) and for Comcast (800-266-2278). In the past my computer manufacturer’s number would have been on the list, but unlike Dell, Gateway has a much more friendlier and more efficient customer service team and as a result I’ve never had to wait more than 2 minutes to speak to a customer service representative. In fact just two days ago when I called to have my laptop CD-ROM drive fixed, the whole troubleshooting process and new shipment confirmation was done in less than 5 minutes.

As a consumer, if I can speak to a company representative in less than 2 minutes and get a problem fixed in less than 5, you’ve essentially got me locked in as a life time customer.

The Ultimate Listener

by Leo Nelson

Yesterday I received an email from a Hotmail Product Manager asking if I was still having trouble with connecting to Hotmail via Outlook/ Outlook Express. I was baffled; my blog post about my negative experience with Hotmail was heard and after a couple of e-mail exchanges my problem was resolved. Although, a large part of this solution was probably because of my beta testing experience with Microsoft, I’d like to think that that Aditya Bansod took time to listen to my feedback and act on it, and ultimately reflect very, very positively on the new ultimate listener on the block – Microsoft.

As I blogged about earlier, I think that a company that is willing to exceed the wants and expectations of the customer ultimately wins the battle. In my opinion a listening company encourages constructive feedback back to the company and also creates massive positive word-of-mouth advertising. After this experience you’re going to have to work twice as hard to get me to switch to a competitor’s product and to any company customer loyalty is the ultimate prize.

Thank you Aditya for listening and solving my Hotmail problem. It seems like the new team working on the Kahuna/ Mail Beta is dedicated to changing the service lockin perception and has already laid an amazing foundation to support this change.

Leonard Nelson

Personal blog of Leonard Nelson talking about technology, education, customer relationship management, customer service and Africa.

Navigation

The only prayer

Defining Moment (Lyrics)

God’s Telephone Number

The Bible on your …

Newsboys

Customer Service

Customer First

Customer Service Numbers

The Ultimate Listener