Leonard Nelson http://www.leonelson.com Personal blog of Leonard Nelson talking about technology, education, customer relationship management, customer service and Africa. Tue, 30 Dec 2014 23:36:10 +0000 en-US hourly 1 http://wordpress.org/?v=4.1 Should you Friend your Supervisor? http://www.leonelson.com/2014/12/24/should-you-friend-your-supervisor/ http://www.leonelson.com/2014/12/24/should-you-friend-your-supervisor/#comments Thu, 25 Dec 2014 03:07:21 +0000 http://www.leonelson.com/?p=2327 David Perry writes on the dilemma in maintaining boundaries between work and private spaces on social media and choices of not allowing colleagues into our private social space.

In a world in which virtual scholarly networks increasingly overlap with our personal virtual communities, we need to develop some clear standards with how we engage on social media with our colleagues, superiors, and subordinates. Here are my suggested rules:- Be aware of workplace hierarchies and your position in them.- You get to choose whether to “friend up” to people more powerful than you in the hierarchies.- You do not get to choose whether to “friend down” to your subordinates. They get to make that choice.- Either accept 100 percent of friend requests from subordinates or accept none. No middle ground.

Source: Should you Friend your Supervisor?

http://www.leonelson.com/2014/12/24/should-you-friend-your-supervisor/feed/ 0
Hiring http://www.leonelson.com/2014/12/22/hiring/ http://www.leonelson.com/2014/12/22/hiring/#comments Tue, 23 Dec 2014 02:54:10 +0000 http://www.leonelson.com/?p=2325

Hire and promote first on the basis of integrity; second, motivation; third, capacity; fourth, understanding; fifth, knowledge; and last and least, experience. Without integrity, motivation is dangerous; without motivation, capacity is impotent; without capacity, understanding is limited; without understanding, knowledge is meaningless; without knowledge, experience is blind. Experience is easy to provide and quickly put to good use by people with all the other qualities.

Source: Dee Hock on Management

http://www.leonelson.com/2014/12/22/hiring/feed/ 0
If You Accept It, Expect It http://www.leonelson.com/2014/12/21/if-you-accept-it-expect-it-2/ http://www.leonelson.com/2014/12/21/if-you-accept-it-expect-it-2/#comments Mon, 22 Dec 2014 04:12:39 +0000 http://www.leonelson.com/?p=2322

If the player lines up two yards over the start line in sprints and you do not correct him, do not jump his butt when he does it in the game . …If you do not correct the offensive lineman in practice for holding, do not bitch at the official for calling it in the game. If you accept it, you should expect it in the games, and that is on the coach.

– Chip Kelly

Source: The Tao of Chip Kelly by Mark Saltveit.

http://www.leonelson.com/2014/12/21/if-you-accept-it-expect-it-2/feed/ 0
Retirement Savings Guidelines http://www.leonelson.com/2014/11/29/retirement-savings-guidelines/ http://www.leonelson.com/2014/11/29/retirement-savings-guidelines/#comments Sat, 29 Nov 2014 21:01:17 +0000 http://www.leonelson.com/?p=2251

Fidelity Investments has issued new savings guidelines suggesting that workers save at least eight times their final salary in order to meet basic income needs in retirement. In the set of age-based targets released Wednesday, Fidelity says employees should have the equivalent of their annual salary in savings by age 35 in order to reach the first benchmark en route to that goal.

Save the Equivalent Of By Age
1x your annual salary 35
2x your annual salary 40
4x your annual salary 50
5x your annual salary 55
8x your annual salary 67

Source: Fidelity issues new retirement savings guidelines and How much do you need to retire.

http://www.leonelson.com/2014/11/29/retirement-savings-guidelines/feed/ 0
Deconstructing The Cyber Kill Chain http://www.leonelson.com/2014/11/18/deconstructing-cyber-kill-chain/ http://www.leonelson.com/2014/11/18/deconstructing-cyber-kill-chain/#comments Tue, 18 Nov 2014 14:27:24 +0000 http://www.leonelson.com/?p=2259 Giora Engel on The Cyber Kill Chain:

If you must use the Chain model, zero in on No. 7. Focus on detecting ongoing attacks — attackers that have already breached your perimeter — before the damage is done. Instead of analyzing old malware, deploy a breach detection system that automatically detects and analyzes the changes in user and computer behavior that indicate a breach. These subtle changes are usually low-key and slow, and affect only a small number of computers, but the right analysis and context can flag them as malicious.

Source: Deconstructing The Cyber Kill Chain

http://www.leonelson.com/2014/11/18/deconstructing-cyber-kill-chain/feed/ 0
Preparation http://www.leonelson.com/2014/11/05/preparation/ http://www.leonelson.com/2014/11/05/preparation/#comments Wed, 05 Nov 2014 23:04:26 +0000 http://www.leonelson.com/?p=2244

Everyone has the will to win, that’s almost an ordinary trait, who doesn’t want to win? But very few have the will to prepare to win.

– Vince Lombardi

http://www.leonelson.com/2014/11/05/preparation/feed/ 0
The Natural History of Gmail Data Mining http://www.leonelson.com/2014/10/28/natural-history-gmail-data-mining/ http://www.leonelson.com/2014/10/28/natural-history-gmail-data-mining/#comments Tue, 28 Oct 2014 12:07:20 +0000 http://www.leonelson.com/?p=2241

The most striking thing about the early Gmail patents is how exhaustive they were in attempting to anticipate every conceivable attribute of an email message that might one day be exploited for ad targeting purposes. In many cases it would be years before Google was actually able to make these ideas operational in Gmail. The first version of ad serving in Gmail exploited only concepts directly extracted from message texts and did little or no user profiling this method would only be put into practice much later. Some attributes have still not been implemented today and perhaps never will be. For example, as far as I know, Google does not reach into your PC’s file system to examine other files residing in the same directory as the file you attach to a Gmail message, even though the patents explicitly describe this possibility.

Source: Jeff Gould on The Natural History of Gmail Data Mining

http://www.leonelson.com/2014/10/28/natural-history-gmail-data-mining/feed/ 0
Comcast Apology http://www.leonelson.com/2014/10/08/comcast-apology/ http://www.leonelson.com/2014/10/08/comcast-apology/#comments Thu, 09 Oct 2014 00:41:18 +0000 http://www.leonelson.com/?p=2224 If you’re going to rebuild a company’s customer service reputation and customer experience, good foundations to start building on include transparency, accountability and brutal, yet humbling honesty. Kudos to the Comcast team for starting down this path.

We’re holding ourselves accountable and we are working hard to make real improvements across the board. While it will take us some time, we can and will do better than this.

Source: A Public Apology to Conal O’Rourke.

http://www.leonelson.com/2014/10/08/comcast-apology/feed/ 0
Ello – Your Social Network is Owned by Advertisers http://www.leonelson.com/2014/09/28/ello-your-social-network-is-owned-by-advertisers/ http://www.leonelson.com/2014/09/28/ello-your-social-network-is-owned-by-advertisers/#comments Sun, 28 Sep 2014 20:05:44 +0000 http://www.leonelson.com/?p=2218

Your social network is owned by advertisers. Every post you share, every friend you make and every link you follow is tracked, recorded and converted into data. Advertisers buy your data so they can show you more ads. You are the product that’s bought and sold. We believe there is a better way. We believe in audacity. We believe in beauty, simplicity and transparency. We believe that the people who make things and the people who use them should be in partnership. We believe a social network can be a tool for empowerment. Not a tool to deceive, coerce and manipulate but a place to connect, create and celebrate life. You are not a product.

– Ello manifesto.

http://www.leonelson.com/2014/09/28/ello-your-social-network-is-owned-by-advertisers/feed/ 0
I Need You http://www.leonelson.com/2014/09/28/i-need-you/ http://www.leonelson.com/2014/09/28/i-need-you/#comments Sun, 28 Sep 2014 16:35:31 +0000 http://www.leonelson.com/?p=2216 Lord, I need you by Matt Maher.

Lord, I need you,
Oh, I need you
Every hour I need you
My one defense, my righteousness
Oh God, how I need you

http://www.leonelson.com/2014/09/28/i-need-you/feed/ 0