STIX and TAXII

STIX™ is a collaborative community-driven effort to define and develop a standardized language to represent structured cyber threat information. The STIX Language intends to convey the full range of potential cyber threat information and strives to be fully expressive, flexible, extensible, automatable, and as human-readable as possible.

TAXII™ defines a set of services and message exchanges that, when implemented, enable sharing of actionable cyber threat information across organization and product/service boundaries. TAXII, through its member specifications, defines concepts, protocols, and message exchanges to exchange cyber threat information for the detection, prevention, and mitigation of cyber threats. TAXII is not a specific information sharing initiative or application and does not attempt to define trust agreements, governance, or other non-technical aspects of cyber threat information sharing. Instead, TAXII empowers organizations to achieve improved situational awareness about emerging threats, enabling organizations to share the information they choose with the partners they choose.

Twitter Activated Vending Machines

While at a conference recently, a vendor was using a Twitter activated vending machine from Innovative Vending Solutions.

Each Twitter-activated vending machine incorporates a touch-screen interface to display the instructions to the consumer.  The consumer is prompted to “tweet” a specific #hashtag to a dedicated @handle from their mobile device.  Once the consumer tweets the @ and #, a product is immediately dispensed from the machine.  Apparently, the machine utilizes a unique hashtag that is specific to the machine, so you have to be standing directly in front of the machine in order to utilize this functionality.

The Science of Marginal Gains

In 2010, Dave Brailsford faced a tough job. No British cyclist had ever won the Tour de France, but as the new General Manager and Performance Director for Team Sky (Great Britain’s professional cycling team), that’s what Brailsford was asked to do. His approach was simple. Brailsford believed in a concept that he referred to as the “aggregation of marginal gains.” He explained it as the “1 percent margin for improvement in everything you do.” His belief was that if you improved every area related to cycling by just 1 percent, then those small gains would add up to remarkable improvement.

Good read on What Would Happen If You improved Everything by 1%: The Science of Marginal Gains.

Equal Support Provider

When doing a presentation recently, I made the case that there should not be a perceived difference in service delivery when a customer is interacting with an organization’s social media support channels (e.g. Twitter, Facebook, Chat  etc.) versus traditional Help Desk support channels (e.g. Phone, Walk-In, Email etc.). In my opinion, not only does this negatively affect the organization brand, but it also encourages support traffic to be routed to the path where the perceived best level of service will be received.

Are you an equal support provider?

Equal Support Provider