If you’re going to rebuild a company’s customer service reputation and customer experience; transparency, accountability and brutal, yet humbling honesty are good foundations to start building on. Kudos to the Comcast team for starting down this path.
We’re holding ourselves accountable and we are working hard to make real improvements across the board. While it will take us some time, we can and will do better than this.
Source: A Public Apology to Conal O’Rourke.